sidneypools Platform Privacy Notice
This page describes what we collect when you use sidneypools and how we keep that data protected. We operate our platform in jurisdictions where local law permits, and we handle your personal information according to the privacy commitments outlined below.
When you open an account on sidneypools, deposit funds via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer through mobile banking, local payment, online payment, or e-wallet, and access our football markets, live-dealer tables, or slot games, you share information with us. We take responsibility for how we collect, store, use, and protect that data throughout your relationship with our platform.
Our privacy practice reflects the technical and legal requirements of online gaming operations. We explain our approach openly so you can make informed decisions about using sidneypools.
What we collect on sidneypools
We collect your email address, phone number, and full legal name when you register. We also collect your date of birth, residential address, and government-issued ID details as part of our KYC (know-your-customer) verification process. This verification is mandatory under payment-processing standards and applies to all sidneypools users regardless of account tier.
When you deposit, we receive transaction data from your chosen payment method—DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or your bank. This includes the amount transferred, the timestamp, and a reference number. We store this record to reconcile your account balance and comply with financial audit trails.
Your activity on sidneypools generates logs: which games you access, which football markets you view, how long you remain logged in, your device type, your IP address, and your browser information. We do not record your betting outcomes or personal game preferences beyond what is necessary to deliver the platform.
How we use your data on sidneypools
We use your email and phone to send account notifications—login alerts, deposit confirmations, withdrawal status updates, and password-reset links. We do not send marketing emails unless you opt in through your account settings.
Your KYC information allows us to verify your identity and comply with anti-money-laundering (AML) requirements. We share this data with our payment processors and, when legally required, with regulatory authorities in jurisdictions where sidneypools operates.
We analyze aggregate activity logs to improve platform performance—for example, identifying which payment methods experience delays during peak hours around Liga 1 matches or Idul Fitri holiday periods. We do not use your individual behaviour to target you with personalized game recommendations or promotional offers.
Your withdrawal requests trigger a review process: we verify that your registered bank account name matches your KYC identity, confirm you have not exceeded daily limits, and check that your account has no pending disputes. This review typically completes within four hours but may extend during high-volume periods.
Third parties and data processors
Our payment processors—the operators of mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, and local payment systems—receive your deposit and withdrawal requests. We do not control how these third parties store or use your data beyond the transaction itself. You should review their privacy policies independently.
We use a third-party identity-verification service to validate your government ID photograph and selfie during KYC submission. This service uses optical character recognition and facial-comparison technology; the verification data is deleted after approval or rejection, not retained long-term.
Our servers may sit outside your jurisdiction. Data transfers between our systems and third-party processors may cross international borders. We apply standard encryption (TLS) to all data in transit.
How long we keep your data
We retain your account registration data (email, name, address, ID details) for the lifetime of your sidneypools account plus three years after closure, as required by financial-audit and anti-fraud standards.
Transaction logs, payment records, and activity logs are retained for five years.
KYC verification photographs are deleted after approval, except that a reference hash (a non-reversible fingerprint) is retained as a duplicate-account safeguard.
Your rights on sidneypools
You may request access to your personal data stored on sidneypools by contacting our support team. You may request correction of inaccurate information (for example, if your registered address is outdated).
You may request deletion of your account and associated data, subject to the retention periods outlined above. Deletion requests are processed within thirty days, but we may retain transaction records beyond account closure to meet regulatory obligations.
You may withdraw consent for non-essential data uses (such as activity-log analysis for platform improvement) without affecting your ability to use sidneypools. However, you cannot withdraw consent for KYC, payment-processor data sharing, or withdrawal-review processes, as these are mandatory to operate your account.
Our support team responds to data-related inquiries within one standard business day during Jakarta business hours (Monday–Friday, 8:00 AM–5:00 PM Indonesia Standard Time).
Security practices on sidneypools
We encrypt your password using bcrypt and do not store it in plaintext. We recommend you use a unique, strong password and enable two-factor authentication (2FA) via an authenticator app in your Account settings.
Your deposit and withdrawal requests pass through our verification engine before processing. If we detect unusual activity—a withdrawal to a new bank account, a login from an unfamiliar device, or a request exceeding your normal pattern—we may place a temporary hold and request additional confirmation from you.
Our infrastructure applies standard security controls: firewalls, intrusion detection, and regular security audits. We do not guarantee that our systems are immune to attack, and we do not accept liability for data breaches caused by external threat actors.
Cookies and tracking
We use session cookies to keep you logged into sidneypools during your browsing session. These cookies expire when you close your browser or manually log out.
We use a persistent cookie (valid for up to 30 days) to remember your device, so you do not need to re-enter your login credentials every time you return to sidneypools on the same device.
We do not use third-party analytics cookies or advertising trackers. We do not sell your data to advertisers.
Contact us about privacy
If you have questions about our privacy practices or wish to exercise any of your rights on sidneypools, contact our support team via email or the in-app support chat. Responses are provided within one business day.
Our services are available only where local law permits. If you believe sidneypools operates illegally in your jurisdiction, we recommend consulting local legal resources before using our platform.